Refund & Cancellation Policy

At QAMFORGE LIMITED, we maintain transparent policies regarding payments, refunds, and cancellations for all services. Because we operate across three highly specialized divisions, refund and cancellation terms vary depending on the specific service division engaged.

1. QAMFORGE Digital Services

Our technology and design services are executed in customized milestones.

• Initial Deposits: Booking deposits or initial project mobilization fees are non-refundable once engineering, user interface design, or technical specification scoping work has commenced.
• Milestone Payments: Payments associated with completed and approved project milestones (e.g., prototype approval, API integration, beta release) are non-refundable.
• Project Cancellations: If you choose to terminate a project mid-development, you are liable for all hours worked and milestones completed up to the date of formal cancellation notice.
• Subscription Services: Software-as-a-Service (SaaS), monthly hosting maintenance, and search engine optimization (SEO) retaining contracts are billed in advance. You can cancel at any time, and your services will remain active until the end of the current billing cycle. No partial refunds are issued.

2. QAMFORGE Logistics Services

Freight, overland transport routing, and supply chain coordination involve third-party carriers and port fees.

• Booking Cancellations: Cargo coordination requests cancelled after shipment container booking but prior to dispatch are subject to a standard booking cancellation fee plus any charges levied by the shipping line or carrier.
• In-Transit Cancellations: Once cargo has left its origin point or is in transit, shipping coordination fees, transport manifest processing charges, and insurance premiums are entirely non-refundable.
• Third-Party Outlays: Customs duties, port handling fees (demurrage), warehouse storage fees, and government levies disbursed on behalf of the client are strictly non-refundable and must be settled by the client.

3. QAMFORGE Immigration Support Services

Our immigration division provides professional consulting, document compiling, and audit preparation services.

• Consultation Fees: General advisory meetings, checklist briefings, and preliminary application assessments are billed at a flat rate and are completely non-refundable once the consultation session has occurred.
• File Compiling and Review Audits: Fees paid for document compilation, translation coordination, structural audits, and cover letter drafts are non-refundable once compile tasks have commenced.
• Embassy Decisions: In accordance with our corporate policies, QAMFORGE does not guarantee visa, study permit, or work permit approvals. Since decision authority rests entirely with foreign government embassies, consulate offices, and ministries, no refunds are issued in the event of an application rejection, visa denial, or delay by regulatory bodies.
• Government and Courier Fees: Fees paid directly to embassies, visa application centres (e.g., VFS Global), medical clinics, or international courier services are completely out of our control and are non-refundable under all circumstances.

4. Refund Request Process

To initiate a formal refund review, please submit a written request to our billing and compliance department:

Corporate Billing Department
QAMFORGE LIMITED
Email: billing@qamforge.com

Your request must include the client engagement agreement, invoice number, and a detailed explanation of the basis for the refund. We review all requests within 10 business days of receipt.